Frequently Asked Questions
When placing an order, are there any minimum order requirements?
Embroidery: Per Order we do not have minimum requirement for embroidery orders, but a minimum order may be required if the order has a high stitch count and/or may need special handling.
Screenprinting: NO…If you are selecting our stock plastisol screenprint transfers there is no minimum and no set up fee.
Custom Art Designs: YES our minimum requirement is 12 pieces for every color and application. For example: If you have a design that has a 2 color front and a 2 color back. The minimum order would be 48 pieces.
What is your pricing?
Our pricing reflects quantity discounting. It is more economical to order a higher volume. However, each order is very unique so please call for an accurate quote.
What is the average delivery time for an order?
Embroidery orders take between 3-5 days.
Silkscreening orders take between 7-10 days.
Please allow additional time for shipping.
Can I receive an order before the average delivery times listed above?
YES. Rush services are available, based on production capacity and decorating method. We can deliver in 24-48-72 hours with an extra fee for rush production, and overnight freight. We will make every attempt to meet your deadline. Please call us to discuss your specific needs.
What types of payment do you accept?
We accept personal, school, and/or business checks, Visa, MasterCard, AMEX and Discover. You can pay for your order with a 50% deposit balance on a C.O.D. basis.
How do I send my artwork?
Digital files approximately 9mb and smaller can be emailed to our sales staff. Larger files and/or folders containing fonts, linked files, and additional resources are to be sent through our FTP (File Transfer Protocol) address. Please call our sales staff for FTP information. For Photoshop, .TIF, .BMP, and .JPG files we generally require a minimum of 200 dpi, but no larger than 300 dpi at the desired size. Regardless of resolution, all artwork needs to be approved by Wicked Stitch and Logo prior to ordering because not all files will require these guidelines.
See Artwork & File Specifications.
Files Wicked Stitch ACCEPTS:
- .AI (Adobe Illustrator) – CS6 current version
- .EPS (Generic vector format)
- .PSD (Photoshop) – CS3 current version
- .TIF, .BMP, .JPG
Files Wicked Stitch DOES NOT ACCEPT:
.PUB (MicroSoft Publisher)
.IND (Adobe InDesign)
We request that any original art, such as, sketches, drawings, or paintings be handed in by the customer to ensure that the art is not destroyed from transit. Wicked Stitch and Logo is not responsible for art lost and/or damaged by the post office or courier.